English for the Consultant/Manager
5-day seminar or 25 x 90 Minute Module
Good communication skills in English are essential when dealing with customers in the global market place. A good knowledge of grammar and a rich vocabulary just aren’t enough!
Costly business breakdowns occur because of inter-cultural misunderstandings - usually not because of what was said, but how it was said – and sometimes what was not said.
Here, the intercultural understanding plays an integral role in global business relations.
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Introductions, greetings and good byes. The importance of Small Talk Entertaining business guests and being entertained around the world. |
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A short overview |
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Business jargon and idioms. Describing trends, forecasts and reviews Business terminology, eg. finance, personnel, marketing and sales, technology, etc. |
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Asking for and giving advice, recommendations, opinions Being persuasive, assertive, giving feedback, agreeing and disagreeing tactfully, polite questions, giving orders and directives, interrupting Case studies – decision-making in business situations |
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The ‘Presentation Planner’ for effective presentations Sequencing the presentation and keeping the audience’s attention. Describing visuals – diagrams, charts and graphs Body language - using your voice and body to convince the audience. |
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Rules, Styles and phases of negotiations The ‚Harvard Business School’ negotiation style Role plays and case studies |
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Useful phrases, phases of a meeting. Chairing the meeting effectively Cross cultural differences in meetings Role plays – Mini-meetings and case studies |
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The concepts of „TIME“ around the world. The concepts of „CONTRACTS“ around the world. Authentic case studies |
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Polite formulations in letters and emails Writing reports, social business notes |
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Making appointments, dealing with complaints, telephone “1-2-3 |